24/7 Emergency Property Response

What This Is

Emergency response is the immediate, damage-stopping phase that happens before any restoration or rebuild begins. It means getting water out of your basement at 2 a.m., boarding up a fire-damaged window the same night, or tarping a storm-torn roof before the next rain hits. Revolve coordinates IICRC-certified emergency crews across the St. Louis metro and serves as your single point of contact from that first call through the final inspection — so you're never left managing multiple contractors during the worst week of your homeownership.

When You Need This Service

• ✓Water is actively entering or standing inside the home
• ✓A fire has been extinguished but the structure is open or unsecured
• ✓A roof section has been torn away by storm winds
• ✓A sewer line has backed up and contaminated living space
• ✓A wall, floor, or ceiling shows active structural instability after damage
• ✓Your insurance adjuster has told you to document and mitigate immediately

Every Hour Costs You

Every hour between damage and mitigation is not neutral — it is actively costing you. Clean water (Category 1) becomes contaminated gray water (Category 2) within 24 hours of standing. Drywall that could have been dried in place at 4 hours may need full tear-out at 48 hours. A roof open to rain during a Midwest storm event can absorb thousands of gallons into sheathing, insulation, and framing before a single restoration crew arrives. Insurers track response time and document whether a homeowner took "reasonable steps to prevent further damage" — a standard written into virtually every HO-3 policy. Calling Revolve now is both the fastest way to stop the damage and the best documentation that you did everything right.

Our Restoration Process

1. 1

   Emergency Dispatch

   You call our 24/7 line and reach a live Revolve team member — not an answering service. We confirm your address, the type of damage, and whether the structure is safe to enter, then dispatch the appropriate crew.

2. 2

   Scene Assessment and Documentation

   On arrival, our crew or coordinated IICRC partner performs a rapid safety assessment, photographs all damage for your insurance file, and identifies the damage category (Category 1/2/3 water, fire, structural).

3. 3

   Immediate Stabilization

   Stop the active damage: water extraction begins, roof or wall openings get tarped or boarded, gas or water utilities are isolated if needed, and temporary power is arranged when necessary.

4. 4

   Moisture Mapping and Scope Documentation

   Thermal imaging and moisture meters establish the true extent of water intrusion — often far beyond what is visible. This becomes the evidentiary baseline for your insurance claim scope.

5. 5

   Insurance Notification Support

   Revolve helps you open the claim correctly, provides the initial damage report, and schedules our team to be on-site with your adjuster — the same meet-the-adjuster approach we use for every storm damage claim.

6. 6

   Transition to Full Restoration

   Once the scene is stable and the claim is open, we build the full restoration plan — mitigation through structural rebuild — and hand you a single project timeline with Revolve as the accountable contact.

Insurance Coverage

Insurance Note

Most HO-3 homeowners policies include a 'duty to mitigate' clause requiring prompt action to prevent additional damage. Emergency response costs — water extraction, tarping, board-up — are typically covered under your dwelling coverage and do not require a separate claim. Revolve documents everything from arrival so your adjuster receives a complete, timestamped record.

Why St. Louis Homes Need a 24/7 Restoration Coordinator

St. Louis sits in one of the most climatically demanding regions of the continental United States. Polar vortex events push temperatures below zero in January; severe convective storms with straight-line winds and large hail arrive from April through October; the Missouri and Mississippi rivers make regional flooding a recurring reality. The result is a property damage environment where no single damage type dominates — and where homeowners routinely face compound events (storm damage that then allows water intrusion, or a pipe freeze that follows a temperature swing).

Most restoration companies specialize in one damage type. A water mitigation firm may not coordinate your roof rebuild. A fire restoration crew may hand off the structural work to a GC you've never met. Revolve's value in emergency response is coordination: we manage the handoff between IICRC-certified mitigation partners and our in-house rebuild crews so you never fall into the gap between contractors.

With 17-plus years in St. Louis exteriors, 6,000-plus completed projects, and existing relationships with every major insurance carrier active in Missouri, Revolve is built to move fast when it matters and manage the full recovery — not just the piece that belongs to one trade.

What to Do (and Not Do) While Waiting for the Crew

The 30–60 minutes between your call and crew arrival matter. There are things you can safely do that help and things that look helpful but make the damage worse or complicate your insurance claim.

Do: Shut off the water main if the source is a burst pipe and you can reach the shutoff safely. Move undamaged valuables to a dry area. Take your own photos and video of all visible damage before anything is moved or cleaned. Keep the HVAC off if there is visible sewage or mold-risk water — circulating contaminated air accelerates spread.

Do not: Use a shop vac on sewage backup water without PPE — Category 3 black water contains fecal coliform, E. coli, and other pathogens. Do not run fans on water that may be Category 2 or 3, as this aerosolizes contaminants. Do not discard any damaged materials before the adjuster has documented them — premature disposal is a leading cause of claim underpayment. Do not allow restoration work to begin from any contractor who cannot provide IICRC certification documentation on request.

How the Insurance Claim Opens Correctly from Day One

The single most expensive mistake homeowners make after property damage is opening the insurance claim without a contractor present. Adjusters work for the carrier. Their job is to scope the claim accurately — but 'accurately' from their vantage point may miss hidden moisture, secondary damage, or code-required upgrades that a contractor familiar with Missouri building code would catch immediately.

Revolve has been meeting adjusters on-site for storm damage claims for over a decade. We apply the same approach to restoration claims: we are on-site when the adjuster arrives, we provide our own scope documentation, and we flag discrepancies between the carrier's initial estimate and the actual scope of work before any restoration begins. This is not adversarial — most adjusters respect a contractor who shows up prepared — but it consistently results in more complete initial claim approvals and fewer supplemental disputes later.

Missouri is a state with relatively contractor-friendly public adjuster laws, but you do not need a public adjuster for most standard restoration claims when a knowledgeable GC is already managing the scope. Revolve's documentation process — timestamped photos, moisture logs, IICRC-compliant damage categories — gives you the same evidentiary quality without the 10–15% public adjuster fee.

Do Not Do This

Do not enter a structure where the main electrical panel has been exposed to water until the utility company or a licensed electrician has confirmed the panel is de-energized. Electrocution from flooded panels is one of the leading causes of post-flood injury to homeowners — the water does not have to be deep.